Communication with travelers

Good communication sets the stage for a positive traveler experience. As a provider​,​ you can help travelers enjoy a great stay (and encourage good reviews) by communicating clearly and promptly from the moment travelers express interest in your listing​,​ until after the activity has been completed. Here are some tips for a great communication:

• Be transparent: set the right expectations so you can deliver a really good experience.
• Be available: reply promptly to messages on Crion platform through the integrated messaging system to make staying in touch with travelers fast and convenient.
• Be caring: Small acts of kindness can make the activity a better experience for you and your clients. If a problem arises​,​ clients often say that what matters most to them is how their provider responds.
• Be savvy: Communicating with travelers on the Crion app helps protect you​,​ as all conversations are on record in case you ever need to reference them for customer service. It also makes it easy to find important client information.

Here a review of the different communication stages:

• Inquiry stage: you can provide five-star service right from the start by responding to all travelers inquiries within 24 hours​,​ whether by accepting​,​ declining​,​ or sending a message.
• At the time of booking: travelers appreciate when providers send them a “thanks for booking” message. This is also an opportunity for you to ask additional questions like their skills level​,​ equipment readiness and so on. Proactively prepare your client to the upcoming activity.
• Pre-arrival: The hardest part of activity is often getting to the meeting point​,​ so clear directions and details are key to helping your clients. Once you’ve added your meeting point details in the location tab​,​ this will be visible in the listing page as well as in the booking confirmation page.
• Activity time: be open and welcoming. Any traveler is different and a different approach should be used to make everyone feel comfortable and guided in all situations. Remember the communication safety tips discussed previously.
• After departure: Some providers like to send a note to thank clients for their trip. It’s a good idea to review your clients right away as well​,​ this prompts them to write you a review in return​,​ while the details about what made their activity great are still fresh.